You can find answers to common help desk questions and issues here. Click on the question to view the answer.
I'm unable to submit a report due to a pending Certificate of Representation. How can I submit my report?
You should view the Facility Summary page for more detailed information as to why the Certificate of Representation (COR) for your facility is pending. To view the Facility Summary page, login to e-GGRT and click on the Facility Management tab. Next, click on the facility name and the Facility Summary page will appear. See About Facility Management for additional information.
If the Facility Summary page indicates the COR is pending because the new Designated Representative (DR) has not accepted the DR invitation code, then the new DR needs to accept the DR invitation code before the report can be submitted.
If the Facility Summary page indicates the COR is pending because the Alternate Designated Representative (ADR) has not accepted the ADR invitation code, then the ADR needs to accept the ADR invitation code before the report can be submitted. Alternatively, the Designated Representative (DR) can revoke the ADR appointment. This revocation will clear the pending status and allow the report to be submitted. The DR may re-appoint the ADR at a later time if he wishes. See http://www.ccdsupport.com/confluence/display/help/Revoking+a+Pending+ADR+Appointment for details.
I'm unable to update the facility profile due to a pending change to the Certifcate of Representation. What should I do?
You should view the Facility Summary page for more detailed information as to why the Certificate of Representation (COR) for your facility is pending. To view the Facility Summary page, login to e-GGRT and click on the Facility Management tab. Next, click on the facility name and the Facility Summary page will appear. See About Facility Management for additional information.
If the Facility Summary page indicates the COR is pending because the new Designated Representative (DR) has not accepted the DR invitation code, then the new DR needs to accept the DR invitation code before the facility profile can be updated.
If the Facility Summary page indicates the COR is pending because the Alternate Designated Representative (ADR) has not accepted the ADR invitation code, then the ADR needs to accept the ADR invitation code before the facility profile can be updated. Alternatively, the Designated Representative (DR) can revoke the ADR appointment. This revocation will clear the pending status and allow the facility profile can be updated. The DR may re-appoint the ADR at a later time if he wishes. See Revoking a Pending ADR Appointment for details.
Note: Only the DR or ADR for the facility may make changes to the facility profile. Agent cannot make these changes.
Disclaimer - This information is intended to provide general and administrative information about 40 CFR Part 98. It does not represent legal advice. This information does not have legally binding effect or expressly or implicitly create, expand, or limit any legal rights, obligations, responsibilities, expectations, or benefits in regard to any person. Facility owners or operators and suppliers are responsible for determining how they would be affected by the requirements of 40 CFR Part 98.
