To retrieve your e-GGRT user name, click on the "Forgot your User Name?" link on the e-GGRT login page at https://ghgreporting.epa.gov and follow the instructions.

If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues.

Refer to the Login.gov help page at https://www.login.gov/help/trouble-signing-in/forgot-your-password/

Refer to the Login.gov help page at https://www.login.gov/help/trouble-signing-in/issues-with-authentication-methods/

Refer to the Help Center contact information at https://www.login.gov/contact/

To gain access to the facility, either the current Designated Representative (DR) or the current Alternate Designated Representative (ADR) will need to add you to the facility in e-GGRT. For details and instructions, the DR or ADR should refer to the GHGRP Help site at http://www.ccdsupport.com and under the "Learn about e-GGRT" section, click on the "Changing DR and ADR" link and the "Changing Agents" link.

To gain access to the facility, either the current Designated Representative (DR) or the current Alternate Designated Representative (ADR) will need to add you to the facility in e-GGRT. For details and instructions, the DR or ADR should refer to the GHGRP Help site at http://www.ccdsupport.com and under the "Learn about e-GGRT" section, click on the "Changing DR and ADR" link and the "Changing Agents" link.

The current Designated Representative (DR), or the current Alternate Designated Representative (ADR), or one of the current Agents should initiate a change in DR by logging into e-GGRT and clicking the Facility Management tab. Next, click on the Facility Name. On the Facility Summary page, click the CHANGE button next to the DR's name. Follow the instructions on the next page that appears. See http://www.ccdsupport.com/confluence/display/help/Changing+DR+and+ADR for additional details.

If the current DR, current ADR, or current Agent(s) are unwilling or unable to change the DR, then a facility reset can be initiated which will essentially remove the current DR and replace him/her with someone else.

The facility reset request should be sent to the GHGRP Help Desk (ghgreporting@epa.gov) and must include the facility's name and GHGRP ID, the basis for the reset request, and the following information:

Name of the current DR
Phone number of the current DR
Email address of the current DR

Name of the new DR
Phone number of the new DR
Email address of the new DR

The new DR will have the opportunity to appoint a new ADR as well as the opportunity to retain the current DR's Agents and/or appoint new Agents.

In e-GGRT, a user may not have more than one role at a single facility. If you wish to accept the invitation, you will need to be removed as the Agent before you can accept the new invitation.

The person you are the Agent for (Designated Representative (DR) or Alternate Designated Representative (ADR)) can remove you by following these steps:

1. Login to e-GGRT

2. Click on the Facility Management tab.

3. Click on the facility name

4. On right side of the Facility Summary page, in the table which lists the Agents, click the check box next to the Agent's name.

5. Click the "Remove selected" link below the table.

Refer to http://www.ccdsupport.com/confluence/display/help/Changing+Agents for additional details.

OR

You may remove yourself by following these steps:

1. Login to e-GGRT

2. In the ACCESS YOUR FACILITIES table, click on the facility name.

3. On right side of the Facility Summary page, below the table which lists the Agents, click the “Remove self as Agent” link”.