Q:

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How do I retrieve my lost or forgotten e-GGRT

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user name?

A: If you have lost or forgotten your e-GGRT User IDuser name, you can retrieve it as follows:

1. Click on the "Forgot your User Name" link on the e-GGRT login page.
2. Enter the e-mail email address you entered in the Contact Information portion of your user profile when completing your during user registration, and click the SUBMIT button.
3. Enter the answer to your secret question and click the SUBMIT button.
4. An eE-mail will be sent to the GGRT will send an e-mail address associated with message containing your e-GGRT account. This e-mail will provide you user name to the email address associated with your e-GGRT User IDaccount. If you do not receive the e-mail email within a few minutes, you may want to check your spam or junk mail folder.

Q:

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How do I retrieve a lost or forgotten e-GGRT

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password?

A: If you have lost or forgotten your e-GGRT password, or think you may be using an incorrect password, you can reset it as follows:

1. Click on the "Forgot your Password" link on the e-GGRT login page.
2. Enter your e-GGRT User ID user name and click the SUBMIT button.
3. Enter the answer to your secret security question and click the SUBMIT button.
4. An e-mail with E-GGRT will send an email message containing a single-use password will be sent to the e-mail email address associated with your e-GGRT account. If you do not receive the e-mail email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to login log in to e-GGRT. Once
5. After you have logged log in, e-GGRT will require you will be required to change your passwordto change your password. To change your password, enter the one-time password, your new password, confirm the new password, and click Save. You will be returned to the My Profile page. Your password change is complete.

Q:

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How do I reset an expired e-GGRT

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password?

A: If you attempt to login to e-GGRT, and a message indicates that your e-GGRT password has expired, you will be presented with the Change My Password screen, which will allow you to reset your password. Your new password must be at least 8 characters long and contain at least one number, but may not start with a number. Do not use spaces or symbols in your password. Your User Name should not be part of your password.e-GGRT will require you to change it. To change your password, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password.

Q: What are the requirements for my password?

A: Your password must meet these requirements:

Q: How do I reset my locked e-GGRT Account?

A: If e-GGRT tells you that your account is locked, Q: Locked E-GGRT Account? "Your account is locked"
A: If you attempt to login to e-GGRT, and an error message indicates that your e-GGRT user account is locked contact the e-GGRT Help desk by e-mail at GHGMRR@epa.gov or by phone at.