Q: Forgot your e-GGRT User ID?
A: If you have forgotten your e-GGRT User ID, you can retrieve it as follows:

1. Click on the "Forgot your User Name" link on the e-GGRT login page.
2. Enter the e-mail address you entered in the Contact Information portion of your user profile when completing your user registration, and click the SUBMIT button.
3. Enter the answer to your secret question and click the SUBMIT button.
4. An e-mail will be sent to the e-mail address associated with your e-GGRT account. This e-mail will provide you with your e-GGRT User ID. If you do not receive the e-mail within a few minutes, you may want to check your spam or junk mail folder.

Q: Forgot your e-GGRT Password?
A: If you have forgotten your e-GGRT password, or think you may be using an incorrect password, you can reset it as follows:

1. Click on the "Forgot your Password" link on the e-GGRT login page.
2. Enter your e-GGRT User ID and click the SUBMIT button.
3. Enter the answer to your secret security question and click the SUBMIT button.
4. An e-mail with a single-use password will be sent to the e-mail address associated with your e-GGRT account. If you do not receive the e-mail within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to login to e-GGRT. Once you have logged in, you will be required to change your password.

Q: Expired e-GGRT Passworda? "Your password has expired"
A: If you attempt to login to e-GGRT, and a message indicates that your e-GGRT password has expired, you will be presented with the Change My Password screen, which will allow you to reset your password. Your new password must be at least 8 characters long and contain at least one number, but may not start with a number. Do not use spaces or symbols in your password. Your User Name should not be part of your password.

Q: Locked E-GGRT Account? "Your account is locked"
A: If you attempt to login to e-GGRT, and an error message indicates that your e-GGRT user account is locked contact the e-GGRT Help desk by e-mail at GHGMRR@epa.gov or by phone at