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1. Click on the "Forgot your User Name?" link on the e-GGRT login page.
2. Enter the email address you entered in the Contact Information portion of your user profile during user registration, and click SUBMIT.
3. Enter the answer to your security question and click SUBMIT.
4. E-GGRT will send an e-mail message containing your e-GGRT user name to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.

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1. Click on the "Forgot your Password?" link on the e-GGRT login page.
2. Enter your e-GGRT user name and click SUBMIT.
3. Enter the answer to your security question and click SUBMIT.
4. E-GGRT will send an email message containing a single-use password to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to e-GGRT.
5. After you log in, e-GGRT will require you to change your password. To change your password, enter the one-time password, your new password, confirm the new password, and click Save. You will be returned to the My Profile page. Your password change is complete.

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A: Your password must meet these requirements:

Q: How do I reset my locked e-GGRT Account?

A: If e-GGRT tells you that your account is locked, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password. If you need further assistance, contact the e-GGRT GHGRP Help deskDesk.

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