Greenhouse Gas Reporting Help

User Registration FAQs

Created by Theresa Mastrian, last modified by Mark Palmer on Oct 30, 2012

Q: How do I retrieve my lost or forgotten e-GGRT user name?

A: If you have lost or forgotten your e-GGRT user name, you can retrieve it as follows:

Click on the "Forgot your User Name" link on the e-GGRT login page.
Enter the email address you entered in the Contact Information portion of your user profile during user registration, and click SUBMIT.
Enter the answer to your security question and click SUBMIT.
E-GGRT will send an e-mail message containing your e-GGRT user name to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.

Q: How do I retrieve a lost or forgotten e-GGRT password?

A: If you have lost or forgotten your e-GGRT password, you can reset it as follows:

Click on the "Forgot your Password" link on the e-GGRT login page.
Enter your e-GGRT user name and click SUBMIT.
Enter the answer to your security question and click SUBMIT.
E-GGRT will send an email message containing a single-use password to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to e-GGRT.
After you log in, e-GGRT will require you to change your password. To change your password, enter the one-time password, your new password, confirm the new password, and click Save. You will be returned to the My Profile page. Your password change is complete.

Q: How do I reset an expired e-GGRT password?

A: If your password has expired, e-GGRT will require you to change it. To change your password, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password.

Q: What are the requirements for my password?

A: Your password must meet these requirements:

Your password must be 8 to 15 characters long.
Your password must contain at least one number, at least one uppercase letter, and at least one lowercase letter.
Your password cannot start with a number.
Your password cannot contain spaces.
Your password cannot contain your user name.
Your password cannot contain the word "password".
When resetting your password, you should create a new password. You cannot use any of the 10 prior passwords for your account.

Q: How do I reset my locked e-GGRT Account?

A: If e-GGRT tells you that your account is locked, follow the same procedure as described above for retrieving a lost or forgotten e-GGRT password. If you need further assistance, contact the e-GGRT Help desk.

You can find answers to common help desk questions and issues here. Click on the question to view the answer.

User Name, Password, and Security Question Issues

I forgot my user name. How can I retrieve it?

To retrieve your e-GGRT user name, click on the "Forgot User Name" link on the e-GGRT login page at https://ghgreporting.epa.gov and follow the instructions.

I forgot my password. What should I do?

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

My password has expired. What should I do?

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

I'm locked out of e-GGRT. How can I unlock my account?

To unlock the account, you'll need to reset your password by following these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

While attempting to reset my password, I was unable to successfully answer my security question. What should I do?

If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues.

Challenge Question Issues

I'm unable to successfully answer my Challenge Question. What should I do?

You’ll need to reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

A message is displayed in e-GGRT indicating the answers to my Challenge Questions are missing. What should I do?

You’ll need to reset/establish your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

8. Hit the SAVE button when done.

I don't recognize the Challenge Question that is being displayed. What should I do?

You should reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

8. Hit the SAVE button when done.

Disclaimer - This information is intended to provide general and administrative information about 40 CFR Part 98. It does not represent legal advice. This information does not have legally binding effect or expressly or implicitly create, expand, or limit any legal rights, obligations, responsibilities, expectations, or benefits in regard to any person. Facility owners or operators and suppliers are responsible for determining how they would be affected by the requirements of 40 CFR Part 98.

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