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Search the FAQs (Frequently Asked Questions)

Submit a Question about EPA’s Greenhouse Gas Reporting Program, Including Questions about e-GGRT (the electronic Greenhouse Gas Reporting Tool)

Contact the e-GGRT Help Desk

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Composition Setup
 

Before you contact the GHGRP Help Desk, please check if your question is answered below. Click on the question to view the answer.

User Name, Password, and Security Question Issues

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titleI forgot my user name. How can I retrieve it?

To retrieve your e-GGRT user name, click on the "FORGOT YOUR USER NAME?" link on the e-GGRT login page at https://ghgreporting.epa.gov and follow the instructions.

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titleI forgot my password. What should I do?

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “FORGOT YOUR PASSWORD?” link.

2. Enter your User Name and email address associated with the user account and click SUBMIT.

3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

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titleMy password has expired. What should I do?

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “FORGOT YOUR PASSWORD?” link.

2. Enter your User Name and email address associated with the user account and click SUBMIT.

3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

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titleI'm locked out of e-GGRT. How can I unlock my account?

To unlock the account, you'll need to reset your password by following these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “FORGOT YOUR PASSWORD?” link.

2. Enter your User Name and email address associated with the user account and click SUBMIT.

3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

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titleWhile attempting to reset my password, I was unable to successfully answer my security question. What should I do?

If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues.

Challenge Question Issues

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titleI'm unable to successfully answer my Challenge Question. What should I do?

You’ll need to reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

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titleA message is displayed in e-GGRT indicating the answers to my Challenge Questions are missing. What should I do?

You’ll need to reset/establish your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

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titleI don't recognize the Challenge Question that is being displayed. What should I do?

You should reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

Facility Access and Appointment Issues

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titleI'm an Agent but when I logged in I can no longer see my facility. What happened?

Most likely, your facility changed the Designated Representative (DR). If this is the case, because you were an Agent to the previous DR when the change was made your connection to the previous DR and to the facility was severed.

Agents in e-GGRT are specific to the individual DR and/or Alternate Designated Representative (ADR). If you wish to be an Agent, the new DR will need to re-appoint you.

The new DR may appoint you as an Agent by following these steps:

1. Login to e-GGRT

2. Click on the Facility Management tab.

3. Click on the facility name

4. On right side of the Facility Summary page, click the "Add Agent" link and follow the instructions.

The DR may refer to http://www.ccdsupport.com/confluence/display/help/Changing+Agents for additional details.

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titleThe Designated Representative (DR) has left the company and no one can access the facility in e-GGRT. How do I gain access to the facility?

The current Designated Representative (DR), current Alternate Designated Representative (ADR) or current Agent should initiate a change in DR by logging into e-GGRT and clicking the Facility Management tab. Next, click on the Facility Name. On the Facility Summary page, click the CHANGE button next to the DR's name. Follow the instructions on the next page that appears. See http://www.ccdsupport.com/confluence/display/help/Changing+DR+and+ADR for additional details.

If the current DR, current ADR, or current Agent(s) are unwilling or unable to change the DR, then a facility reset can be initiated which will essentially remove the current DR and replace him/her with someone else.

The facility reset request should be sent to the GHGRP Help Desk (ghgreporting@epa.gov) and must include the facility's name and GHGRP ID, the basis for the reset request, and the following information:

Name of the current DR
Phone number of the current DR
Email address of the current DR

Name of the new DR
Phone number of the new DR
Email address of the new DR

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titleI'm currently an Agent but am unable to accept my invitation code. I received a message that said "User already has a representative role for this facility".

In e-GGRT, a user may not have more than one role at a single facility. If you wish to accept the invitation, you will need to be removed as the Agent before you can accept the new invitation.

The person you are the Agent for (Designated Representative (DR) or Alternate Designated Representative (ADR)) can remove you by following these steps:

1. Login to e-GGRT

2. Click on the Facility Management tab.

3. Click on the facility name

4. On right side of the Facility Summary page, in the table which lists the Agents, click the check box next to the Agent's name.

5. Click the "Remove selected" link below the table.

Refer to http://www.ccdsupport.com/confluence/display/help/Changing+Agents for additional details.

OR

You may remove yourself by following these steps:

1. Login to e-GGRT

2. In the ACCESS YOUR FACILITIES table, click on the facility name.

3. On right side of the Facility Summary page, below the table which lists the Agents, click the “Remove self as Agent” link”.

Pending Certificate of Representation Issues

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titleI'm unable to update the facility profile due to a pending change to the Certifcate of Representation. What should I do?

You should view the Facility Summary page for more detailed information as to why the Certificate of Representation (COR) for your facility is pending. To view the Facility Summary page, login to e-GGRT and click on the Facility Management tab. Next, click on the facility name and the Facility Summary page will appear. See About Facility Management for additional information.

If the Facility Summary page indicates the COR is pending because the new Designated Representative (DR) has not accepted the DR invitation code, then the new DR needs to accept the DR invitation code before the facility profile can be updated.

If the Facility Summary page indicates the COR is pending because the Alternate Designated Representative (ADR) has not accepted the ADR invitation code,  then the ADR needs to accept the ADR invitation code before the facility profile can be updated. Alternatively, the Designated Representative (DR) can revoke the ADR appointment. This revocation will clear the pending status and allow the facility profile can be updated. The DR may re-appoint the ADR at a later time if he wishes. See Revoking a Pending ADR Appointment for details.

Note: Only the DR or ADR for the facility may make changes to the facility profile. Agent cannot make these changes.

Pending Notice of Delegation Issues

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titleI'm an Agent but am unable to submit the report due to a pending Notice of Delegation. What should I do?

An Agent may submit a report on behalf of the Designated Representative (DR) or Alternate Designated Representative (ADR). However, before an Agent can submit a report the electronic Notice of Delegation (NOD) from the DR or the ADR specific for that Agent must be electronically signed.

If you are unable to submit the report because e-GGRT indicates the NOD is pending, then either the DR and/or the ADR needs to electronically sign the NOD.

When the DR and/or ADR logs into e-GGRT, he should see a "Sign Notice of Delegation" link in the Action Required section of his home page. He should click on the link and follow the instructions to complete the process. Once the DR and/or ADR completes the NOD signing process, the Agent will have the ability to submit the report.

See Notice of Delegation for additional information about the NOD.

Still Have a Question?

If you cannot find the answer to your question and need further assistance, click HERE for GHGRP Help Desk Contact information or search our full library of Frequently Asked Questions

 

This web site is maintained by a contractor to the U.S. Environmental Protection Agency (RY2016.R.01)