Composition Setup |
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Before you contact the GHGRP Help Desk, please check if your question is answered below. Click on the question to view the answer.
User Name, Password, and Security Question Issues
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To retrieve your e-GGRT user name, click on the "Forgot your User Name?" link on the e-GGRT login page at https://ghgreporting.epa.gov and follow the instructions. |
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You'll need to reset your password. To reset your password, follow these steps: 1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Forgot your Password?” link. 2. Enter your User Name and email address associated with the user account and click SUBMIT. 3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995) 4. A confirmation page appears. Click OK. 5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com" 6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password. 7. Enter the one-time temporary password in the Current Password field. 8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details. 9. Confirm the new password. 10. Click Save. 11. The password change is complete. |
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You'll need to reset your password. To reset your password, follow these steps: 1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Forgot your Password?” link. 2. Enter your User Name and email address associated with the user account and click SUBMIT. 3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995) 4. A confirmation page appears. Click OK. 5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com" 6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password. 7. Enter the one-time temporary password in the Current Password field. 8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details. 9. Confirm the new password. 10. Click Save. 11. The password change is complete. |
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To unlock the account, you'll need to reset your password by following these steps: 1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Forgot your Password?” link. 2. Enter your User Name and email address associated with the user account and click SUBMIT. 3. Answer your security question and click SUBMIT. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995) 4. A confirmation page appears. Click OK. 5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com" 6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password. 7. Enter the one-time temporary password in the Current Password field. 8. Enter your new password (one of your choosing) in the New Password field. Refer to the Password Requirements page for additional details. 9. Confirm the new password. 10. Click Save. 11. The password change is complete. |
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If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues. |
Challenge Question Issues
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You’ll need to reset your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
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You’ll need to reset/establish your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
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You should reset your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
Facility Access and Appointment Issues
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To gain access to the facility, either the current Designated Representative (DR) or the current Alternate Designated Representative (ADR) will need to add you to the facility in e-GGRT. For details and instructions, the DR or ADR should refer to the GHGRP Help site at http://www.ccdsupport.com and under the "Learn about e-GGRT" section, click on the "Changing DR and ADR" link and the "Changing Agents" link. |
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To gain access to the facility, either the current Designated Representative (DR) or the current Alternate Designated Representative (ADR) will need to add you to the facility in e-GGRT. For details and instructions, the DR or ADR should refer to the GHGRP Help site at http://www.ccdsupport.com and under the "Learn about e-GGRT" section, click on the "Changing DR and ADR" link and the "Changing Agents" link. |
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The current Designated Representative (DR), or the current Alternate Designated Representative (ADR), or one of the current Agents should initiate a change in DR by logging into e-GGRT and clicking the Facility Management tab. Next, click on the Facility Name. On the Facility Summary page, click the CHANGE button next to the DR's name. Follow the instructions on the next page that appears. See http://www.ccdsupport.com/confluence/display/help/Changing+DR+and+ADR for additional details. If the current DR, current ADR, or current Agent(s) are unwilling or unable to change the DR, then a facility reset can be initiated which will essentially remove the current DR and replace him/her with someone else. The facility reset request should be sent to the GHGRP Help Desk (ghgreporting@epa.gov) and must include the facility's name and GHGRP ID, the basis for the reset request, and the following information: Name of the current DR Name of the new DR The new DR will have the opportunity to appoint a new ADR as well as the opportunity to retain the current DR's Agents and/or appoint new Agents. |
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In e-GGRT, a user may not have more than one role at a single facility. If you wish to accept the invitation, you will need to be removed as the Agent before you can accept the new invitation. The person you are the Agent for (Designated Representative (DR) or Alternate Designated Representative (ADR)) can remove you by following these steps: 1. Login to e-GGRT 2. Click on the Facility Management tab. 3. Click on the facility name 4. On right side of the Facility Summary page, in the table which lists the Agents, click the check box next to the Agent's name. 5. Click the "Remove selected" link below the table. Refer to http://www.ccdsupport.com/confluence/display/help/Changing+Agents for additional details. OR You may remove yourself by following these steps: 1. Login to e-GGRT 2. In the ACCESS YOUR FACILITIES table, click on the facility name. 3. On right side of the Facility Summary page, below the table which lists the Agents, click the “Remove self as Agent” link”. |
Pending Certificate of Representation Issues
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Pending Notice of Delegation Issues
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Still Have a Question?
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