To retrieve your e-GGRT user name, click on the "Forgot User Name" link on the e-GGRT login page at https://ghgreporting.epa.gov and follow the instructions.

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

You'll need to reset your password.

To reset your password, follow these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

To unlock the account, you'll need to reset your password by following these steps:

1. On the e-GGRT login page (https://ghgreporting.epa.gov), click on the “Password” link in “Forgot your User Name or Password?”

2. Enter your User Name and click Submit.

3. Answer your security question and click Submit. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)

4. A confirmation page appears. Click OK.

5. A one-time use password will be emailed to you. Please be patient and wait for the email to arrive. If you do not receive the email, please check your spam/junk mail folder and/or your deleted items/trash folder for the email. You also should check to be sure that your system accepts email from the domain "@ccdsupport.com"

6. Login to e-GGRT using your User Name and one-time temporary password. You will be prompted to change the one-time temporary password.

7. Enter the one-time temporary password in the Current Password field.

8. Enter your new password (one of your choosing) in the New Password field.

9. Confirm the new password.

10. Click Save.

11. The password change is complete.

If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues.

You’ll need to reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

You’ll need to reset/establish your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.

You should reset your Challenge Questions:

1. Login to e-GGRT.

2. Near the right corner of the page, click on “My Profile”.

3. Click on the “Reset My Challenge Questions” link.

4. Click on the “request a Reset PIN” link.

5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you.

6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button.

7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter.

8. Hit the SAVE button when done.