Greenhouse Gas Reporting Help

Known Technical Issues

Created by Peter Kobylarek, last modified by Marty Huppert on Oct 18, 2018

Release notes that explain recent changes in the Facility Level Information on Greenhouse Gases Tool (FLIGHT) are through this link.

If you have a question about a known issue, or any other question about GHG data, click this link to contact the FLIGHT Help Desk.

Known Technical Issues Regarding FLIGHT

Subject Area	Description
Web Browser Compatibility	Issue: Users with Internet Explorer 8 or below experience sluggish webpage loading and may receive a script error upon entering the FLIGHT site that states: "A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?". Workaround: If you receive the script error message, click "Yes" and proceed with one of the two workaround options listed below to resolve this issue: Option 1. Update Internet Explorer to version 9 or higher. (NOTE: If you are using Internet Explorer version 9 or higher and the FLIGHT webpages still aren't loading properly, then make sure you do not have compatibility mode on.) Option 2. Use a different browser such as Google Chrome or Firefox
Issue Pasting FLIGHT URL into Email or Document	Issue: In Firefox, the URL displayed in the browser’s address bar does not replace spaces with the URL-encoded characters “%20”. Meaning, the URL can include spaces. If a user were to copy the URL and paste it into an email or other document, the text would be recognized as a URL and converted to a link. If the URL was copied from Firefox, the link in the email might be cut off at the first space and not include the entire URL. So, if a recipient of the email clicked the link, they would not be taken to the correct page. Workaround: There are a number of options to get around this issue if you want to paste the URL into an email or document. Option 1. Use a different browser such as Google Chrome or Internet Explorer. Option 2. After pasting the URL into your email or document, replace each space in the URL with “%20”. Option 3. If you are pasting the URL into a Microsoft Office product, then highlight the entire URL you pasted. Right-click and select Hyperlink. Option 4. Click the Share link at the top of FLIGHT. This will display a pop-up. On the pop-up is a shortened version of the FLIGHT URL. You can either copy and paste this URL into your email or document or you can click the Share button and select a means of distributing this link to other people (e.g., Email, Facebook, Twitter, etc.).

Subject Area

Description

Web Browser Compatibility

Issue: Users with Internet Explorer 8 or below experience sluggish webpage loading and may receive a script error upon entering the FLIGHT site that states: "A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?".

Workaround: If you receive the script error message, click "Yes" and proceed with one of the two workaround options listed below to resolve this issue:

Option 1. Update Internet Explorer to version 9 or higher. (NOTE: If you are using Internet Explorer version 9 or higher and the FLIGHT webpages still aren't loading properly, then make sure you do not have compatibility mode on.)
Option 2. Use a different browser such as Google Chrome or Firefox

Issue Pasting FLIGHT URL into Email or Document

Issue: In Firefox, the URL displayed in the browser’s address bar does not replace spaces with the URL-encoded characters “%20”. Meaning, the URL can include spaces. If a user were to copy the URL and paste it into an email or other document, the text would be recognized as a URL and converted to a link. If the URL was copied from Firefox, the link in the email might be cut off at the first space and not include the entire URL. So, if a recipient of the email clicked the link, they would not be taken to the correct page.

Workaround: There are a number of options to get around this issue if you want to paste the URL into an email or document.

Option 1. Use a different browser such as Google Chrome or Internet Explorer.
Option 2. After pasting the URL into your email or document, replace each space in the URL with “%20”.
Option 3. If you are pasting the URL into a Microsoft Office product, then highlight the entire URL you pasted. Right-click and select Hyperlink.
Option 4. Click the Share link at the top of FLIGHT. This will display a pop-up. On the pop-up is a shortened version of the FLIGHT URL. You can either copy and paste this URL into your email or document or you can click the Share button and select a means of distributing this link to other people (e.g., Email, Facebook, Twitter, etc.).

#Back to Top