You can find answers to common help desk questions and issues here. Click on the question to view the answer.
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| title | I'm unable to update the facility profile due to a pending change to the Certifcate of Representation. What should I do? |
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You should view the Facility Summary page for more detailed information as to why the Certificate of Representation (COR) for your facility is pending. To view the Facility Summary page, login to e-GGRT and click on the Facility Management tab. Next, click on the facility name and the Facility Summary page will appear. See About Facility Management for additional information. If the Facility Summary page indicates the COR is pending because the new Designated Representative (DR) has not accepted the DR invitation code, then the new DR needs to accept the DR invitation code before the facility profile can be updated. If the Facility Summary page indicates the COR is pending because the Alternate Designated Representative (ADR) has not accepted the ADR invitation code, then the ADR needs to accept the ADR invitation code before the facility profile can be updated. Alternatively, the Designated Representative (DR) can revoke the ADR appointment. This revocation will clear the pending status and allow the facility profile can be updated. The DR may re-appoint the ADR at a later time if he wishes. See Revoking a Pending ADR Appointment for details. Note: Only the DR or ADR for the facility may make changes to the facility profile. Agent cannot make these changes. |
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| title | I'm an Agent but am unable to submit the report due to a pending Notice of Delegation. What should I do? |
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An Agent may submit a report on behalf of the Designated Representative (DR) or Alternate Designated Representative (ADR). However, before an Agent can submit a report the electronic Notice of Delegation (NOD) from the DR or the ADR specific for that Agent must be electronically signed. If you are unable to submit the report because e-GGRT indicates the NOD is pending, then either the DR and/or the ADR needs to electronically sign the NOD. When the DR and/or ADR logs into e-GGRT, he should see a "Sign Notice of Delegation" link in the Action Required section of his home page. He should click on the link and follow the instructions to complete the process. Once the DR and/or ADR completes the NOD signing process, the Agent will have the ability to submit the report. See Notice of Delegation for additional information about the NOD. |
