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You can find answers to common help desk questions and issues here. Click on the question to view the answer.
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If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995. The GHGRP Help Desk cannot provide assistance with security question issues. |
Challenge Question Issues
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You’ll need to reset your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
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You’ll need to reset/establish your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
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You should reset your Challenge Questions: 1. Login to e-GGRT. 2. Near the right corner of the page, click on “My Profile”. 3. Click on the “Reset My Challenge Questions” link. 4. Click on the “request a Reset PIN” link. 5. When you click the "request a Reset PIN" link, a one-time use PIN will be immediately emailed to you. 6. After receiving the email, paste the PIN in the “Reset PIN” field and click the SUBMIT button. 7. Choose and answer each challenge question. Please be sure that each answer entered is different from the answers for the other challenge questions and that there are no extra spaces at the end or beginning of any text that you enter. 8. Hit the SAVE button when done. |
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