Q263. How do I reset my expired password?
A263. If you attempt to log in to e-GGRT, and a message indicates that your e-GGRT password has expired, you will be presented with the Change My Password screen. Your new password must be 8 to 15 characters long and contain at least one number, one uppercase and one lowercase letter. Passwords cannot start or end with a number. Passwords cannot contain spaces, symbols, your user name or the word 'password'.
To reset your password follow the instructions listed below:
- Click on the "Forgot your Password" link on the e-GGRT login page.
- Enter your e-GGRT user name and click the SUBMIT button.
- Enter the answer to your secret security question and click the SUBMIT button.
- An email with a single-use password will be sent to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to e-GGRT. Once you have logged in, you will be required to change your password.
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Source: This question and answer was derived from a Legacy FAQ
Approval / Publishing History: Version 1
Expiration : None
Relevant Subparts: e-GRRT User Registration
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