Q263. How do I reset my expired password?

A263.  If you attempt to log in to e-GGRT, and a message indicates that your e-GGRT password has expired, you will be presented with the Change My Password screen. Your new password must be 8 to 15 characters long and contain at least one number, one uppercase and one lowercase letter. Passwords cannot start or end with a number. Passwords cannot contain spaces, your user name, or the word 'password'. 

To reset your password follow the instructions listed below:

  1. Click on the "Forgot your Password" link on the e-GGRT login page.
  2. Enter your User Name, then the email associated with the user account, and click Submit.

  3. Enter the answer to your security question and click the SUBMIT button. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)
  4. An email with a single-use password will be sent to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.
  5. Login to e-GGRT using your e-GGRT User Name and one-time password. You will be prompted to change the one-time temporary password.
  6. Enter the temporary password in the Current Password field.
  7. Enter your new password (one of your choosing) in the New Password field.
  8. Confirm the new password.
  9. Click the SAVE button.
  10. The password change is complete.

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