Q262. I lost my password. How can I get it reset?

A262. If you have forgotten your e-GGRT password, or think you may be using an incorrect password, you can reset it as follows:

1. Click on the "Forgot your Password" link on the e-GGRT login page.
2. Enter your e-GGRT user name and click the SUBMIT button.
3. Enter the answer to your secret security question and click the SUBMIT button.
4. An email with a single-use password will be sent to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to e-GGRT. Once you have logged in, you will be required to change your password.