You can find answers to common questions here. Click on the question to view the answer.
{children:page=Contact the e-GGRT Help Desk}
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If you have a question about a known issue, or any other question about GHG data, [please click this link to find[contact outthe howData toPublication contact the e-GGRT Tool Help Desk|Contact Us].


h5. KnowKnown Technical Issues Regarding the Reporting Year 2010 Data and the GHGData DataPublication Tool

_note these issue still need to be drafted_

|| Subject Area || {center}Description{center} ||
| {center}Use of IE7 {center} | *Internet Explorer Script Error* |*Issue: * ManyUsers users,with whenInternet reviewingExplorer the8 summaryor reportbelow whichexperience issluggish generatedwebpage priorloading toand submission,may arereceive concerneda becausescript dataerror itemsupon inentering unit'sthe emissionsData detailsPublication sectionTool aresite sometimesthat blank.  Many users assumestates: _"A script on this suggestspage thatis thesecausing dataInternet haveExplorer beento omitted by the user and the submission is incomplete. \\
*Workaround: * For certain configuration the summary report shows emission detail data elements which are not required for that configuration.  These blanks do not mean the user has omitted data.  For more information please review [TBSAND:Configuration types, emission details and their presentation in the summary report] |
| {center}Filter Reverting to Prior Setting{center} | *Issue: * For Subpart Q Flares, e-GGRT had been directing users to use Equations Y-4 and Y-5 to calculate CH4 and N20. However, Subpart Q requires that you calculate those emissions based on Equation C-9a (98.33(2)(c)). In addition, annual reports generated by e-GGRT for subpart Q were not in all cases including the CO2, CH4, and/or N2O emissions for each flare reported. The rolled-up subpart-level and facility-level emissions values were correct. \\
*Workaround: * As of Monday September 19, 2011 the Subpart Q page for flares correctly references Equation C-9a and the associated optional calculation spreadsheet and the annual report will include all flare emissions values. Users who have prepared an annual report for Subpart Q that includes flares before September 19 should ensure their CH4 and N20 emission estimates are consistent with requirements of Eq. C-9a and regenerate their report. If you are submitting emission Subpart Q Flares using the XML you should note that the "Fraction of Carbon in the Flare Gas" data element related to Equation Y-4, which was to be reported prior to the change, is no longer applicable. |run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"_.  \\ \\ 
*Workaround:* If you receive the script error message, click "Yes" and proceed with one of the three workaround options listed below to resolve this issue:
* *Option 1.* [Download and install Google Chrome Frame plug-in|http://www.google.com/chromeframe/eula.html?quickenable=true]
* *Option 2.* [Update Internet Explorer to version 9 or higher|http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages]
* *Option 3.* Use a different browser such as Google Chrome or Firefox |
| |*Issue:* \\ \\
*Workaround:* |

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