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{longname} Q264. How do I unlock my e-GGRT account? {longname} |
A264.
...
If
...
you
...
attempt
...
to
...
log
...
in
...
to
...
e-GGRT
...
and
...
an
...
error
...
message
...
indicates
...
that
...
your
...
user
...
account
...
is
...
locked,
...
you'll
...
need
...
to
...
reset
...
your
...
password
...
in
...
order
...
to
...
unlock
...
your
...
account.
...
To
...
reset
...
your
...
password
...
follow
...
the
...
instructions
...
listed
...
below:
...
- Click
...
- on
...
- the
...
- "Forgot
...
- your
...
- Password"
...
- link
...
- on
...
- the
...
- e-GGRT
...
- login
...
- page.
...
- Enter
...
- your
...
- e-GGRT
...
- User
...
- Name
...
- and
...
- click
...
- the
...
- SUBMIT
...
- button.
...
- Enter
...
- the
...
- answer
...
- to
...
- your
...
- security
...
- question
...
- and
...
- click
...
- the
...
- SUBMIT
...
- button.
...
- (If
...
- you
...
- are
...
- unable
...
- to
...
- successfully
...
- answer
...
- your
...
- security
...
- question
...
- you
...
- will
...
- need
...
- to
...
- contact
...
- the
...
- CDX
...
- Help
...
- Desk
...
- at
...
- 1-888-890-1995)
...
- An
...
...
- with
...
- a
...
- single-use
...
- password
...
- will
...
- be
...
- sent
...
- to
...
- the
...
...
- address
...
- associated
...
- with
...
- your
...
- e-GGRT
...
- account.
...
- If
...
- you
...
- do
...
- not
...
- receive
...
- the
...
...
- within
...
- a
...
- few
...
- minutes,
...
- you
...
- may
...
- want
...
- to
...
- check
...
- your
...
- spam
...
- or
...
- junk
...
...
- folder.
...
- Login
...
- to
...
- e-GGRT
...
- using
...
- your
...
- e-GGRT
...
- User
...
- Name
...
- and
...
- one-time
...
- password.
...
- You
...
- will
...
- be
...
- prompted
...
- to
...
- change
...
- the
...
- one-time
...
- temporary
...
- password.
...
- Enter
...
- the
...
- temporary
...
- password
...
- in
...
- the
...
- Current
...
- Password
...
- field.
...
- Enter
...
- your
...
- new
...
- password
...
- (one
...
- of
...
- your
...
- choosing)
...
- in
...
- the
...
- New
...
- Password
...
- field.
...
- Confirm
...
- the
...
- new
...
- password.
...
- Click
...
- the
...
- SAVE
...
- button.
...
- The
...
- password
...
- change
...
- is
...
- complete.
...
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{info}
Source: This question and answer was derived from a Legacy FAQ
Approval / Publishing History: Version 1
Expiration : none
Relevant Subparts: User Registration
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