{longname} Q264. How do I unlock my e-GGRT account?
{longname}

A264. If you attempt to log in to e-GGRT and an error message indicates that your e-GGRT user account is locked, contact the e-GGRT Help Desk by phone at 877-444-1188 (703-676-4400 from outside the U.S.).

 you'll need to reset your password in order to unlock your account.

To reset your password follow the instructions listed below:

# Click on the "Forgot your Password" link on the e-GGRT login page.
# Enter your e-GGRT User Name and click the SUBMIT button.
# Enter the answer to your security question and click the SUBMIT button. (If you are unable to successfully answer your security question you will need to contact the CDX Help Desk at 1-888-890-1995)
# An email with a single-use password will be sent to the email address associated with your e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.
# Login to e-GGRT using your e-GGRT User Name and one-time password. You will be prompted to change the one-time temporary password.
# Enter the temporary password in the Current Password field.
# Enter your new password (one of your choosing) in the New Password field.
# Confirm the new password.
# Click the SAVE button.
# The password change is complete.

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Source: This question and answer was derived from a Legacy FAQ

Approval / Publishing History: Version 1 

Expiration : none 

Relevant Subparts:  User Registration
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