Q: How do I retrieve my lost or forgotten Cal e-GGRT user name?

A: If you have lost or forgotten your Cal e-GGRT user name, you can retrieve it as follows:

1. Click on the "Forgot your User Name" link on the Cal e-GGRT login page.
2. Enter the email address you entered in the Contact Information portion of your user profile during user registration, and click SUBMIT.
3. Enter the answer to your secret question and click SUBMIT.
4. CAL E-GGRT will send an e-mail message containing your Cal e-GGRT user name to the email address associated with your Cal e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder.

Q: How do I retrieve a lost or forgotten Cal e-GGRT password?

A: If you have lost or forgotten your Cal e-GGRT password, you can reset it as follows:

1. Click on the "Forgot your Password" link on the Cal e-GGRT login page.
2. Enter your Cal e-GGRT user name and click SUBMIT.
3. Enter the answer to your secret question and click SUBMIT.
4. Cal E-GGRT will send an email message containing a single-use password to the email address associated with your Cal e-GGRT account. If you do not receive the email within a few minutes, you may want to check your spam or junk mail folder. Use the one-time password to log in to Cal e-GGRT.
5. After you log in, Cal e-GGRT will require you to change your password. To change your password, enter the one-time password, your new password, confirm the new password, and click Save. You will be returned to the My Profile page. Your password change is complete.

Q: How do I reset an expired Cal e-GGRT password?

A: If your password has expired, Cal e-GGRT will require you to change it. To change your password, follow the same procedure as described above for retrieving a lost or forgotten Cal e-GGRT password.

Q: What are the requirements for my password?

A: Your password must meet these requirements:

• Your password must be 8 to 15 characters long and contain at least one number, one uppercase and one lowercase letter.
• Your password cannot start or end with a number.
• Your password cannot contain spaces, symbols, your user name or the word "password".
• Your password cannot be reused until 10 password changes have occurred.
• Your password cannot be reused within 811 days from its last use.

Q: How do I reset my locked Cal e-GGRT Account?

A: If Cal e-GGRT tells you that your account is locked, contact the Cal e-GGRT Help desk.